In order to return a product you ordered, you should send us an email firstname.lastname@example.org.
Returns are managed by the carrier that made the delivery.
Our e-shop will refund the return cost only:
1. when there is a delay in delivery (with the exception of delayed deliveries due to unexpected or unforeseen circumstances beyond our control),
2. when a delivered item has been damaged or is faulty.
In any other case, return costs are charged to the recipient.